Terms of Booking

1. Who provides the tours

• These terms are an agreement between All Over The US Inc, a Florida corporation (Sunbiz document number P18000030363), Miami Beach, Florida ("the Company"), and the person who books a tour ("the Customer").
• The Company does business as Misha the Guide, a fictitious name registered in Florida (registration number G26000152775). The name Misha the Guide, the website mishatheguide.com and the guide refer to the Company's services. The Company is the only party to this agreement on the provider's side.
• Every tour is guided by Mikhail ("the guide") on behalf of the Company.
• The Customer books on behalf of everyone in the group ("the Guests").
• These terms apply to private tours booked directly with the Company: online on the website, or by request through the website form, email or Telegram. Tours booked through Viator, Tripster or another platform follow that platform's terms.

2. The tours and the price

• Every tour is private and priced per group of 1 to 4 Guests, not per person. Groups of 5 or more can't be booked.
• Vehicle tours include the car, the guide, expressway tolls, parking and bottled water. The walking tour includes the guide only.
• Meals, drinks, shopping and admission tickets are not included. On the 4- and 6-hour tours, a coffee or lunch stop can be added on request; it counts toward the tour time, and the Guests pay for their own food.
• Pickup and drop-off at a hotel or residence are included on vehicle tours within the pickup area listed on the Logistics page. PortMiami cruise terminals and Miami International Airport (MIA) are available on vehicle tours for $50 per pickup or drop-off. Fort Lauderdale airport (FLL) is not served.
• The walking tour has a fixed start point and does not include pickup, drop-off or transfers.

3. Booking and payment

• Tours must be booked at least 24 hours before the start time.
• Booking online: on the tour page, the Customer chooses the date, start time, number of Guests and pickup area, enters the pickup and drop-off addresses, then pays a $100 deposit or the full tour price on a secure Stripe payment page. The booking is confirmed as soon as the payment goes through, and a confirmation email follows right away.
• While the Customer is on the payment page, the chosen time is held for 30 minutes. If the payment isn't completed by then, the time is released.
• Before paying online, the Customer confirms that rain doesn't cancel the tour and that a cancellation within 24 hours because of the forecast counts as a late cancellation (sections 4 and 6).
• Booking by request: PortMiami or MIA pickups and drop-offs, pickups outside the pickup area and custom routes are booked by request. The Customer sends the form, and the Company replies with the price and a secure Stripe payment link. The date is reserved once the deposit or the full price is paid.
• Payment confirms that the Customer accepts these terms.
• With a deposit, the balance (the tour price minus the deposit and any discount, plus any transfer fees) is paid on the tour day, in cash or by card. For a cash payment, the Company emails a receipt.
• Discount codes: a discount code the Company gives the Customer personally works on online bookings. With the $100 deposit, it reduces the balance paid on the tour day; with full payment, it reduces the amount paid when booking. One code per booking, and it has no cash value. If the Customer cancels, refunds follow section 4, based on the amount actually paid, and the code lapses; if the tour moves to another date, the code stays.
• After payment, the Customer receives a written confirmation with the date, start time, pickup or meeting point and cancellation deadline. That confirmation and these terms form the agreement.
• After an online booking, the Company checks the details with the Customer, such as the pickup address, children and luggage. If something in the booking doesn't fit the tour rules (a pickup outside the area, a child aged 5 or under on a car tour, more luggage than the car holds), the Company contacts the Customer to adjust it. If that isn't possible, the Customer receives a full refund.
• Payments by card, Apple Pay, Google Pay or Link are processed through Stripe. The Customer's card details never reach the Company or the website.

4. Cancellation by the Customer

• More than 24 hours before the agreed start time: full refund.
• Within 24 hours, or if the Guests don't show up: $100 is kept. On a deposit booking, that is the deposit. On a paid-in-full booking, the rest is refunded.
• Refunds go back to the original payment method through Stripe and usually take 5–10 business days to appear.
• All times are Miami local time, counted from the agreed start time.

5. Changes

• The Customer can move the tour to another date once, free of charge, subject to availability, if the request is made more than 24 hours before the original start time. The new date must be within 14 days of the original date.
• After a date change, the cancellation rules in section 4 apply to the new start time.
• A further date change, or a change requested within 24 hours of the start, is at the Company's discretion.
• Changes to the start time or pickup point are free more than 24 hours before the tour. Later changes are accommodated when the schedule allows.
• The route and the order of stops may change on the day because of traffic, weather, closures or events. The tour length does not change.

6. Cancellation by the Company

• If the Company cancels for any reason, including unsafe weather, the Customer chooses a full refund or a new date.
• Rain alone does not cancel a tour. Vehicle tours reorder stops around showers; the walking tour runs rain or shine and pauses under cover during heavy showers.
• The Company cancels for named storms, hurricane or flood watches, official road closures or other conditions that make the tour unsafe, and decides no later than the morning of the tour.
• A cancellation by the Customer within 24 hours because of a forecast counts as a late cancellation (section 4).

7. Arriving late

• The guide waits up to 15 minutes after the agreed start time.
• If the Guests are more than 15 minutes late without a message, the tour counts as a no-show and $100 is kept (section 4).
• Hotel or residence pickup and the walking tour: if the Customer messages the guide that the group is running late, the tour goes ahead and ends at the scheduled time, so a late start shortens it.
• PortMiami and MIA pickups: the Company sets the start time from the ship's disembarkation or the flight's arrival, with time for customs and baggage claim, and the Customer sees it before paying. A delayed ship or flight is not the Guests' fault, and the guide does his best to wait, but a longer wait depends on the guide's schedule. When the guide can wait, each full 30 minutes past the 15 minutes costs $20, paid before the tour starts, and the tour then runs its full length.

8. Safety and conduct

• Everyone in the car wears a seat belt.
• The car has no child seat. Florida law requires a child seat or booster for children aged 5 and under, so they cannot join vehicle tours. The walking tour is open to children aged 5 and up.
• No smoking, vaping or open alcohol in the car, and no food or drinks other than the bottled water provided. Pets can't join the tours.
• The standard luggage load is 2 checked bags (up to 62 linear inches, 158 cm, each) and 2 carry-ons. A folding wheelchair fits in the trunk, but not together with a full luggage load.
• If anyone in the group has limited mobility, the Customer should say so before booking, or in the notes when booking online, so the Company can check what works for the tour.
• The guide may end a tour early, without refund, if a Guest's behavior puts anyone's safety at risk.

9. Responsibility

• The Company runs every tour with reasonable care.
• Walking segments and the walking tour take place on public sidewalks, streets, parks and beaches. The Guests take part at their own risk: they should wear suitable shoes, watch their step, follow traffic signals and look after the children in the group.
• The Customer should tell the Company before the tour about any health condition that could affect a Guest's participation.
• The Guests are responsible for their personal belongings. Luggage stays locked in the car during walks, but the Company is not responsible for the loss of or damage to cash, documents, jewelry, electronics or other valuables, whether left in the car or carried during the tour.
• The Company is not responsible for businesses the Guests choose to visit during a tour, such as cafes, restaurants or shops, or for delays caused by traffic, road closures, weather or events.
• To the extent Florida law allows, the Company's total liability for any claim connected with a tour is limited to the amount paid for that tour. Nothing in these terms limits liability that the law does not allow to be limited.

10. Governing law

• These terms are governed by the laws of the State of Florida.
• Any dispute will be handled by the state or federal courts located in Miami-Dade County, Florida.
• Before taking any formal step, the Customer should contact the Company first. Most issues can be settled directly.

11. Changes to these terms

These terms may be updated. The version and effective date are shown at the top of this page. The version in force when the Customer paid applies to the booking. Earlier versions are available on request.

12. Contact

All Over The US Inc, d/b/a Misha the Guide, Miami Beach, Florida Email: info [at] mishatheguide.com Phone: +1 (347) 876-2872